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AI automation in Toronto

AI automation for Toronto small businesses.

In a city the size of Toronto, a customer who can't reach you has plenty of other numbers to try. Detent Systems sets up AI that answers them right away: missed calls texted back, inquiries answered, quotes followed up and appointments booked, while you get on with the work.

  • A proposal built for your business
  • Works inside the tools you use
  • Live in 2 to 4 weeks
A Toronto small businessSample day
  1. 7:30 amMissed call texted backA tenant in North York. The issue and unit number collected.
  2. 9:05 amWebsite inquiry answeredQuestions handled from your info. Call booked for Tuesday.
  3. 12:40 pmQuote followed upSent Monday to a customer in Leslieville. They booked.
  4. 3:15 pmAppointment moved by textThe customer picked a new slot. Your calendar updated.
  5. 8:50 pmEvening message answeredBooked for tomorrow. You see it in the morning.

What it takes on

Answer first, follow up every time.

When a customer can reach three businesses as easily as one, a fast answer matters. These are the parts the system covers, under rules you set.

A call comes in while your line is busy or you're on a job.
The caller gets a text from your business in seconds, before they try the next number.Missed call text back
Inquiries arrive by web form, email and text.
Each one is answered from your information and collected in one place.
A quote is sent and nothing comes back.
Followed up on a schedule you set, until the customer says yes or no.Quote follow-up
Customers want to book, move or cancel.
Handled by text against your real calendar. Reminders go out the day before.Booking and reminders
Something can't wait.
You choose what counts as urgent. Those conversations come straight to your phone.
A customer asks for a person.
They're told someone will call back, and you get the conversation so you call already knowing the job.

Work out what your missed calls cost with the missed call calculator · See every service

Where we work

Working with businesses across Toronto.

We're based next door in Mississauga and work with small businesses in every part of Toronto, from Etobicoke to Scarborough.

Calls happen by phone or video, so there's no trip downtown and no time away from the business. Everything runs inside accounts you control, and every text is set up for CASL, Canada's anti-spam law.

DowntownEtobicokeNorth YorkScarboroughEast YorkYorkThe JunctionLeslievilleLiberty VillageThe DanforthAnd the rest of the GTA

Questions

What Toronto owners ask first.

Are you in Toronto?

Detent Systems is based in Mississauga, right next to Toronto, and works with Toronto businesses by phone and video. The person on your call is the person who builds your system.

What kinds of Toronto businesses do you work with?

Small businesses of every kind: trades and home services, professional offices, property managers, shops and studios. If your team answers inquiries, follows up or books appointments, there is work the system can take on.

Will it sound like a robot to my customers?

It writes in the words you approve. You choose how it introduces your business, what it asks and when it hands a conversation to you.

Does it replace my receptionist or office staff?

It takes the routine work off their plate, such as first replies, follow-ups and reminders, so they can spend their time on the customers in front of them. Anything outside your rules goes to a person.

How long does it take to set up?

A free 20 minute call and a written plan naming 3 pain points we can fix. If you want to go ahead, a priced proposal, then a build of 2 to 4 weeks inside your accounts, tested on real work before it is switched on.

Also working in: AI automation in Mississauga

The next step

Get your free Automation Plan.

On a free call, you tell us how your business runs. You get a written plan naming 3 pain points we can fix. If you want to go ahead, a priced proposal follows.